The Suspect: RightStuf
The Crime: Failure to apply discount to gotanime membership
The Motive: Ineptitude
The Evidence: No notation of said discount on order form
The Case:
A phone call placed to customer service. Evidence is presented. Backup evidence includes bankstatement from June/July of last year with purchase of gotanime renewal membership. As call proceeds, customer supports notes that there was a loss of information when upgrading computer systems. Information is found in old system. It is stated that no further incidents will occur and membership will work correctly for all pending and future purchases.
The Verdict: $2.00 USD is to be refunded back to account.
The Moral: I don't give a flying rat's ass if it is only $2, it's my $2 and I want it back.
